We love taking the time to understand what makes communities tick. We hear about the potential issues, that may include, traffic, environmental impacts, employment, etc. We also hear about the values of the community, such as friendliness, sense of freedom and safety and lifestyle.
Unfortunately, poor engagement is usually the product of ineffective planning, a limited understanding of the community, and the use of inappropriate engagement techniques.
The six principles of effective engagement:
1. We know why we are engaging
2. We know who to engage
3. We know the history
4. We start together
5. We are genuine
6. We are relevant and engaging
Further quality engagement can:
Inform Decision Making – generate public conversations and inventive ideas and solutions
Build Capacity – trust between agencies and the community
We utilise many engagement tools and techniques, including:
· Visual displays
· Drop-In Sessions
· Focus Groups
· Feedback Forms
· One on One meetings
· FAQs
· Surveys
· Workshops
· Stakeholder Interviews
Regardless of the level or type of engagement there are a few important fundamentals:
1. Manage Expectations – whatever level of engagement is chosen, the community’s expectations should be managed
2. Multi-faceted approach – any engagement strategy should include a number of different engagement methods, including online and face to face
3. Reportable – the information obtained from the engagement exercise must be adequately reported on, analysed and incorporated into the recommendations
4. Transparent – all stakeholders should be kept informed as to how the information they provided has been utilised in the development of any recommendations and/ or action plan.
Wall Planning & Environmental Consulting service the Central Queensland area. We are passionate about our Regions and communities within which we work, live and play. Get in touch to discuss your community and stakeholder needs – we look forward to working with you.
The post QUALITY ENGAGEMENT appeared first on Wall Planning Group.
Our founder, Renee Wall, has brought her international experience to the Queensland region. Renee is a planning professional with over 20 years experience in the planning sector, specialising in the delivery of major projects.
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